The worst service I have ever heard of or seen! What was supposed to be one of the happiest days of my life has been completely and utterly ruined by the horrible staff and customer service provided by this store. Thanks for ruining my engagement Kays!
Terrible customer service took 3 tries to get a ring size right
Cassandra was amazing! All the staff was quick to help and not pushy! Would definitely recommend to anyone!
Watch repairs can take in excess of 6 months, ring sizing can take in excess of two months. Their customer service is horrible, once repairs are done, they don't always call to inform you they are ready. There isn't an excuse for never returning my call, but they use being busy as an excuse. Six months for a watch glass replacement is unacceptable. Last but definitely not least, they are rude and defensive when confronted about my experience.
Staff was confrontational with me. Isn't it expected that a customer should be treated with respect. I need to have a ring repaired that I purchased there but I will never buy another piece of jewelry from Kay Jewelers in Rapid City SD
Kay Jewelers is a US Jewelry Store based in Rapid City, South Dakota. Kay Jewelers is located at 1335 Eglin Street, Space 200, Rapid City, SD 57701, USA.
Please contact with Kay Jewelers using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Kay Jewelers opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Jewelry Store in Rapid City