Great customer service! The manager here knew how retail works, "GET THE MONEY!" They didn't have the product stocked in the store, although they had a display, so they ordered a brand new one, shipped it two-day and gave us a discount and their sweet military discount.
Although they do have some pesky sign out front that says "No Firearms on the Premises" which says to me "we're a gun free zone, and we don't support the freedoms of America."
We used to buy a lot from here.. diapers, wipes, car seats etc. Not anymore... customer service is horrible and there "price matching" is a joke. I'm not one to price match anything but my husband and I happened to be at Wal-Mart and seen the same wagon that we just purchased at Toys R Us $100 cheaper! Of course we thought no way, it can't be the same wagon, it was.. So I called toys r us and asked if they price match they said yes. GREAT! I also asked if there were any rules why they wouldn't match I was told no as long as it was the 5/1 wagon and same brand. I drive all the way across town and the same lady didn't want to price match it. She said yes, it's the same wagon brand, 5/1 etc but different #s... really!? Same box everything! Very upsetting.. so instead of just price matching, we brought the whole used one back.. got our money back and went to Wal-Mart and got the SAME ONE for $100 off. Definitely won't be shopping there anymore.
This so-called jolly place hides a seedy secret, it is run by tyrants. Chris Farquhar and his band of thugs like to treat the seasonal help like slaves, and they don't even try to hide their contempt for them either. They use them, then throw them away like garbage.
Well stocked and clean and neat store. We weren't sure what we wanted. We were asked a couple of times if we needed help. Staff was curtious and polite.
I had fun shopping with my children. I LOVE how they have toys you rarely find anywhere else. Some childhood toys I played with were here. Service was great.
Toys R Us is a US Store based in Rapid City, South Dakota. Toys R Us is located at 450 E Disk Dr, Rapid City, SD 57701, USA.
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