This place is just awful.
Right off the bat, this guy is a jerk. Just condescending, sarcastic, and rude, extremely unprofessional. I wish I could remember his name but this was about a month ago. After about 20 minutes with him also having trouble porting the numbers he walks away "to make a phone call". Upon returning he made up some excuse about the numbers not being transferable to get us out of the store.
Slow customer service. Also, don't even bother calling as they don't answer the phone. I actually was in the store when it wasn't busy and tried calling, just to see if they would answer at a time I knew it wasn't busy. Nope. I heard it ring. Someone muted it. Tried again, no audible ring, they again didn't answer. Tried a third time, again they didn't answer. 3 people not helping anyone, and they couldn't be bothered to answer a phone. That's typical of the kind of customer service I get every time I walk in this door. If there was another AT&T store within a 2 hour driving radius, I'd probably make the drive elsewhere. It's that bad.
Would have given a 0 if I could...absolutely terrible service... nothing but lies told in store...5 goes wasted on the phone with customer service to be told that everything the store told me was wrong...took $79.00 that was not necessary and even though customer service noted my account the "manager" (was on her name tag) basically said well this is what my tablet sus and I can't see the notes and wouldn't call customer retention to verify... for less than 24 hours of service, 3 trips to the store and 5 hours on the phone im disgusted and will be driving to Spearfish to deal with a more professional store...HORRENDOUS SERVICE...DO NOT BOTHER TRYING TO GET HELP THERE
Here's the kicker, we've already ported a number from the same Verizon account to the same AT&T account with the same exchange number (which was apparently the issue), a bit strange that it's impossible now. Gave him the benefit of the doubt since things can change and left the store. Went to a different AT&T store a couple weeks later when we were out of town and they had the transfers complete in no time at all, apparently it wasn't impossible.
Awful experience. Went in to transfer two phone numbers since Verizon is disconnecting service in our area. The visit started out alright and we received pretty good service from one of the representatives. However, she was having issues transferring our phones so went to the manager for assistance.
Worst customer service and the manager doesn’t care about helping. I heard him talking about me before he came over and then right off the bat he says he can’t help me and there’s nothing he will do for me. Didn’t even look into my account just went off what his employee said and was a jerk from the get go. Last time I was here the att guy I store got into an argument with the customer service guy on the phone right in front of me and then he and the manger and a few other employees stood around talking about it while I’m standing there waiting. I’m so done with ATT and will never recommend them to anyone.
The worst customer service here. I have gone in twice in the past week to upgrade to a Galaxy S8+ and waited over an hour one day, and nearly 45 minutes today. There are hardly any other customers in there, but a whole gaggle of employees sitting around. After 30 minutes I complained to an employee that walked by me and she said that they are short staffed and that I was next. I had been "next" the entire time I had been there. I have used this company for over a decade, but I am so fed up with the lack of service in my area.
At T is a US Electronics Store based in Rapid City, South Dakota. At T is located at 1325 Eglin St #200, Rapid City, SD 57701, USA.
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