I got the vehicle I wanted, but the sales experience, and follow up issues were less than stellar. To start, I got stood up by the original salesman not once, but twice. He even went as far as to call AND email to confirm the appointment, and then when I showed up, he texted and said he was “Too busy” to meet with me. Hey, I get it, people are going to walk onto the lot, but why not pass those customers off to someone else, and keep your already set appointments? During the negotiation part of the sale, I was made to feel like I was crazy because wanted to get a price set on the truck, and THAN look at my trade. This seemed to be HUGE inconvenience for them (I’m sure I’ll get a reply saying I was trying to beat them up, not at all. Just looking out for my best interest, as they should theirs) And to top it all off, I was lied to about features of the truck. I was told it had Satellite radio already installed on it. Maybe my bad, because I didn’t actually check the function of the “Satellite’ button. I figured I would transfer my subscription, and get it all set up later that night. Nope. Tried and tried again to no avail. Stopped into the dealership today to inquire as to why it wasn’t working, and was told I would need have a module installed on the back of the radio. The truck has a keypad for keyless entry. As the sale was wrapping up, I inquired about how to reset the code. Salesman said you would need the original code, and that its usually in/on the truck somewhere. He couldn’t find it, so he suggested that I stop by and have one of their techs locate it and reset it for me. So in the same visit as my inquiry regarding the radio, I asked about resetting the code. Was told nope. You’re going to need to make an appointment, and oh by the way, it’ll cost ya $50.00. I proceeded to walk into the Showroom/salesroom, and voice my displeasure about the 2 issues, and was pretty much told “Well, sorry I lied, but that’s the way it is” An overall terrible sales experience. Didn’t even bat an eye, or TRY to make it right. I know I won’t be buying any more vehicles from this company, and I’ll be sure to tell everyone I know as well. If you’re looking for a new or used vehicle, I’d highly suggest looking elsewhere.
I have always had great service here. When I bought my car almost 2 years ago, there was very little pressure to purchase that day, which is ultimately what convinced me to buy from there. The service department is also great and I've always had excellent service!
We were traveling through on a hunting trip asked them to put their scan tool on our truck, when it was acting funny. More than willing to pay for their time and help; we understand it was Saturday they said they MIGHT be able to get us in on Thurs. Everyone was standing around eating chicken. Very Upset with Customer service we received. When we got home we ordered a new GMC since Ford doesn't care about the service they provide
I have been treated like family from both sales and service. Repairs done right and on time as promised. I have always got a very good deal on vehicles I have purchased there.
My husband noticed the shield under the motor had come loose and had nothing but Gorilla tape to hold it where we were stopped at a rest area. We drove in to Rapid City and found McKie Ford-Lincoln. A young man outside on break invited us to turn in the garage and they would fix us up. We were ushered in and the shield was quickly fixed. Austin Miller said 'no charge' and handed me a beautiful rose, saying "It's ladies day", have a nice trip. Everyone there was nice and helpful. RC is blessed to have this car dealership.
Mckie Ford Lincoln is a US Car Dealer based in Rapid City, South Dakota. Mckie Ford Lincoln is located at 2010 E Mall Dr, Rapid City, SD 57701, USA.
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