Update: Erik talked with my husband today and they gave us a loaner car. He also told my husband they put one of their more experienced mechanics on the job and are fixing the issues our mechanic found free of charge. They are doing the right thing! Will post new update and hopefully add 2 more stars once all is said and done! :)
Next update: took over a weekend, but the guys at Billion fixed every thing our mechanic said was wrong and made another check to make sure all was good. (I hope) no cost to us! Reason for the 4 stars is because we should not have had an issue to start with if the job had been done right the first time.
Bought a car from these guys in June and they did a good job getting us in something reliable that met our needs and budget. Just got a second car from them after mine went belly up. Have had it a week and we had expressed concern about a noise we heard, but was told it could be from the car sitting on the lot. Tired and exhausted because we were needing a second car and had been without a car for a week already we didn't get a second look at it. Today is a week into having it and we took it to our shop and found out it needs some more work and the point of financing was to not have a lot of work on a car right away. They have agreed to look at it and I hope that they will make it right. It has a power train warranty, but there are also other items that are not covered under that. The manager Erik had assured us up and down he had no concerns of the car having issued right away since they had the car for 5 months and their mechanic had done work on it. We will update review once we get the issue resolved. I like giving good reviews and hope I can change the rating to a higher score. We expect a used car to have some issues, but not this many for a car they have had so long.
Alan and the guys in the service department are great. I recently had a total engine replacement due to a recall and they accomodated me very well -- Alan personally tended to my every whim, however trivial it may have been. (And my car is running great!)
My Dad and I bought a 2014 KIA Forte in March of 2014, and we have been treated so very well every time we were there whether it was for a routine oil change or a failed tire sensor. The service department is just great. They greet us by name and are so very pleasant. I would by another car from Billion KIA in Rapid City again.
The service here is great! The people are very friendly and helpful. They listen to what you want and what you are looking for and value your opinion. They have a lot to offer, are very affordable and will help you keep your car running smoothly and in tip top shape. Definitely recommend this place and will definitely be returning when its time for a newer car.
The sales staff was amazing. No hassles, no pushing into something we could not really afford. We got the car we wanted and the payment we could afford. Love those guys! Will never go anywhere else to buy a vehicle.
Billion Auto Kia In Rapid City is a US Car Dealer based in Rapid City, South Dakota. Billion Auto Kia In Rapid City is located at 1400 Cambell St, Rapid City, SD 57701, USA.
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