I have always received great customer service from Andy and his staff. I have been a State Farm customer for decades and Andy's team has continued to provide the service I have come to expect from State Farm. Thanks Andy!
I have had the worst customer experience with these people. For example yesterday I called and had questions about my insurance switching over because I bought a new motorcycle. The guy who answered seemed annoyed and irritated rhat I was even calling. I told him if he was busy I can call back later and his exact words were "no it's on my desk now so I just want to get it done with". Okay well how rude first off. And then during my call he told me one second and put me on hold in the middle of me asking my questions. And he came back and said oh sorry had to answer my phone call from my wife. Uh okay didn't know customers came second in your line of business. I understand it might have been something important but don't put a customer on hold so you can ask your wife how her day is going. I'm so sick of this company and I will definitely be switching agents. I have never had such a worst customer experience. And also on top of that the questions I did answer this guy didn't even give me clear answers. He's just like well your account is gonna look weird and stuff and I can't tell you exactly how much your insurance is gonna be. Like what. Aren't you suppose to know how insurance works and how much I need to be paying???!! This guy and everybody else there are idiots. I hate working with them. Def switching insurance agents.
Poor customer service, staff can't or won't return phone calls, couldn't tell you anything about Andy as I've never met or had a phone call from him in the 4 years I've been with his office.
Andy A Ainslie State Farm Insurance Agent is a US Insurance Agency based in Rapid City, South Dakota. Andy A Ainslie State Farm Insurance Agent is located at 1839 W Main St Ste 1, Rapid City, SD 57702, USA.
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