Great customer service. Friendly staff from estimate to completion. Can't recommend Roy's Westside Enough! Would definitely return!
Customer service and quality is beyond outstanding. I cannot believe that an auto repair shop would provide the exceptional service that Roy's provided to me. I hit a deer near Rapid which is an eight hour drive from home. The radiator broke and the car was no longer drivable. I had no choice but to return home the following night. Roy jumped through hoops in multiple ways that auto repair shops never offer to do in order to repair my car so I was able to drive it home the following day. I cannot afford a tow hundreds of miles so I would otherwise have had to buy a bus ticket or rental car which would have required time or money that I just don't have. On top of this, the bill was reasonable and it was very clear that all the information about the broken parts, costs, and options to fix were completely honest and accurate. Roy went well above and beyond to provide information and offer options that were in my best interest from a time and cost standpoint regardless of how much he would make off the repair. This is rare. Most shops would have done the opposite and price gouged me knowing the urgency of my situation. Roy's is the most genuine and honest repair shop I have ever visited - I have driven close to a million miles and aside from personal mechanic friends I think this is the first time I have had car work done with no concern whatsoever that the information provided might not be aligned with my best interests. Most shops will for instance say more work needs to be done than actually is needed in order to get you to spend more money there. Roy actually did the opposite and offered ways of saving me money yet getting my car running next day. Keep in mind that I was in a unique situation where I had no choice but to get home next day - no repair shop has the resources to fix all customers' cars next day and parts are frequently not available, so please don't expect your car to be done as quickly as mine was. Regardless, you will get top quality service here at a reasonable price with honest and accurate information about the repair. This is unparalleled in the world of auto repair shops. I can't recommend Roy's enough.
Roy and his staff are wonderful; very warm and welcoming. The work they do is done very well and yet reasonably priced. They are honest and do what they promise. You won't be sorry if you take your vehicle to Roy. His shop is the only place we take our vehicles to.
Excellent customer service from start to finish. The work was reasonably priced, though insurance picked up the tab, the work was done well and they even washed my car. Customer service is top notch. Wouldn't go anywhere else!
Today I took my car to Roys because some jerk face hit my parked car & didn't bother leaving any information. I wanted a quote on getting her shined back up. Within 20 minutes they brought it back out to me... The paint that the other car left on mine was completely gone. When I asked how much I owed them, they said nothing. I know who I'll be going to for all future work. Great service. Excellent & very nice owners. All around, I can say I had a great experience & can not express enough how grateful I am for them.
Roy S Westside Auto Body Collision Repair is a US Car Repair based in Rapid City, South Dakota. Roy S Westside Auto Body Collision Repair is located at 800 Jackson Blvd, Rapid City, SD 57702, USA.
Please contact with Roy S Westside Auto Body Collision Repair using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Roy S Westside Auto Body Collision Repair opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Car Repair in Rapid City